Frequently Asked Questions

Q. What are your charges?

A: Call-out fee/collection/delivery (within 30 mins destination time): £25 (fixed fee per job). 

Hourly labour rate: £50 (minimum labour charge of half an hour).

MOTs: Class 4: £75 including collection, MOT test (at a DVSA approved test station) and delivery back to the collection point (no re-test fee if Weltec rectify any failure items).

​

Additional charges:

Full diagnostic systems health check (with PDF report): £35

Battery, starter and alternator health check (with PDF report): £20

Full diagnostic systems health check + the battery, starter and alternator health check (only with a service – with pdf reports): £40

Ignition key programming: phone for details.

Any diagnostic resets or calibration on new mechanical parts fitted: £35

​

Q. What methods of payment do you accept?

A: At present we accept bank transfer or cash.

​

Q. When do I pay?

A: On completion of the repair work, or delivery, we will email you through an invoice within 24 hours. Payment MUST be made upon receipt of invoice. NOTE: A deposit may be required on certain jobs.

​

Q. What areas do you cover?

A: Call us for specific details, but as a guideline we work roughly within a 10 mile radius of Westbury, in Wiltshire. See our Contact page to view on a map.

​

Q. Are you insured?

A: We are insured to drive your vehicle. We have fully comprehensive motor trade insurance.

​

Q. What happens if my car fails the MOT?

A: We will phone you after the MOT test is completed and if your vehicle has failed, we will arrange either:

1. To commence with the repairs, and deliver your vehicle back once completed, or

2. To deliver your vehicle back to you and arrange another time for repairs to be carried out.

​

Q. When can I expect my car back?

A: This will be arranged with you when we discuss what work is required.

We will phone you before your vehicle is dropped back to arrange a convenient time.

​

Q. What if I’m not in when you drop my car back?

A: We can put your keys through your front door. NOTE: See payment details above.

​

Q. Do you have a workshop?

A: No we don’t. Smaller repairs may be carried out on-site or at your home and for more complex repairs or servicing, we will bring the vehicle back to our base.

PLEASE NOTE: We do not have the facilities to wash or valet vehicles after any repair work.