top of page
Grey background

Frequently Asked Questions

Q. What are your charges?

A: Call-out fee/collection/delivery (within 30 mins destination time): £25 (fixed fee per job). 

Hourly labour rate: £50 (minimum labour charge of half an hour).

MOTs: Class 4: £75 including collection, MOT test (at a DVSA approved test station) and delivery back to the collection point (no re-test fee if Weltec rectify any failure items).

Additional charges:

Full diagnostic systems health check (with PDF report): £35

Battery, starter and alternator health check (with PDF report): £20

Full diagnostic systems health check + the battery, starter and alternator health check (only with a service – with pdf reports): £40

Ignition key programming: phone for details.

Any diagnostic resets or calibration on new mechanical parts fitted: £35

Q. What methods of payment do you accept?

A: At present we accept bank transfer or cash.

Q. When do I pay?

A: On completion of the repair work, or delivery, we will email you through an invoice within 24 hours. Payment MUST be made upon receipt of invoice. NOTE: A deposit may be required on certain jobs.

Q. What areas do you cover?

A: Call us for specific details, but as a guideline we work roughly within a 10 mile radius of Westbury, in Wiltshire. See our Contact page to view on a map.

Q. Are you insured?

A: We are insured to drive your vehicle. We have fully comprehensive motor trade insurance.

Q. What happens if my car fails the MOT?

A: We will phone you after the MOT test is completed and if your vehicle has failed, we will arrange either:

1. To commence with the repairs, and deliver your vehicle back once completed, or

2. To deliver your vehicle back to you and arrange another time for repairs to be carried out.

Q. When can I expect my car back?

A: This will be arranged with you when we discuss what work is required.

We will phone you before your vehicle is dropped back to arrange a convenient time.

Q. What if I’m not in when you drop my car back?

A: We can put your keys through your front door. NOTE: See payment details above.

Q. Do you have a workshop?

A: No we don’t. Smaller repairs may be carried out on-site or at your home and for more complex repairs or servicing, we will bring the vehicle back to our base.

PLEASE NOTE: We do not have the facilities to wash or valet vehicles after any repair work.

Need Our Assistance? Give Us a Call Now!

bottom of page